1. Peptides cannot be returned
Peptide products cannot be returned or exchanged after delivery. The one exception is a product different from the one you ordered (see below).
Store policies
Return and Exchange Policy
Why peptide products cannot be returned after delivery, and how we can help before and after you order.
2. Why
Peptides need special storage conditions. We keep every product cold from the moment it reaches us until it is delivered to you, but once an order has been delivered we cannot know how it was kept, so we cannot take it back or offer it to another customer.
3. Before you order
Please check the product name, company, strength and quantity before you confirm your order. Our team is happy to answer any question first on WhatsApp.
4. If you received the wrong product
If you receive a product different from the one you ordered, contact us on WhatsApp at +20 102 455 5748 with your order number and a photo. We take the wrong product back and deliver the correct product to you.
5. If something else is not right
If anything else about your order is not right when it arrives, contact us on WhatsApp at +20 102 455 5748 with your order number and a photo.
Last updated: 8 November 2026